SHIPPING & DELIVERY TERMS
JBR Foods ("we", "us", and "our") is the operator of https://jbrfoods.in/ ("Website"). By placing an order through this Website, you agree to the terms below. These terms are provided to ensure that both parties understand and agree upon the arrangements relating to the purchase, processing, and delivery of orders.
1. GENERAL
All orders are subject to product availability. We make every effort to maintain accurate stock information on our Website; however, there may be occasions when a product becomes unavailable after an order has been placed. In such cases, we will fulfill the available products in your order and inform you regarding the unavailable item. You may choose to wait until the item is restocked, where applicable, or request a refund for the unavailable product.
2. SHIPPING COSTS
Shipping charges are calculated during checkout based on factors such as the weight, dimensions, delivery destination, and other applicable shipping conditions. The applicable shipping charges will be displayed at checkout and collected along with the order payment. The shipping amount shown at checkout will be the applicable shipping charge for the order.
3. DELIVERY TERMS
3.1 Domestic Transit Time
Domestic orders are generally delivered within approximately 2–7 business days from the date of dispatch. Actual delivery timelines may vary depending on the delivery location, courier service, weather conditions, holidays, and other circumstances beyond our control
3.3 Change of Delivery Address
Requests to change the delivery address may be accepted at any time before the order has been dispatched. Once an order has been dispatched, we may not be able to modify the delivery address. Customers are responsible for providing a complete and accurate delivery address at the time of placing the orde
3.4 Items Out of Stock
If any product becomes unavailable after an order has been placed, we reserve the right to cancel and refund the amount paid for the unavailable item. The remaining available products in the order will be processed and dispatched as applicable.
3.5 Delivery Time Exceeded
If your order has not been delivered within the estimated delivery period, please contact us at info@jbrfoods.in. We will coordinate with the relevant shipping or delivery partner and make reasonable efforts to investigate the status of your shipment.
4. TRACKING NOTIFICATIONS
Once your order has been dispatched, you may receive a tracking link or tracking information through the contact details provided at the time of placing the order. You can use the tracking information to monitor the progress of your shipment based on the latest updates provided by the shipping or delivery partner.
5. PARCELS DAMAGED IN TRANSIT
If you receive a parcel that appears to be damaged during transit, please inspect the package at the time of delivery. Where possible, you may refuse to accept a visibly damaged parcel from the courier and contact our customer service team.
If the parcel has already been accepted or delivered, please contact us at info@jbrfoods.in at the earliest with relevant details and, where applicable, photographs of the damaged packaging and products. We will review the matter and provide appropriate assistance in accordance with our applicable policies.
6. DUTIES AND TAXES
Any applicable taxes, duties, or other charges will be applied as required by applicable law and may be reflected in the prices displayed on the Website or calculated during checkout, as applicable.
For international orders, if offered, any customs duties, import taxes, or other charges imposed by the destination country may be the responsibility of the customer unless otherwise stated at the time of purchase.
7. CANCELLATIONS
If you wish to cancel an order, you may request cancellation before the order has been dispatched. Once an order has been dispatched, cancellation may not be possible.
Where a cancellation is successfully accepted, any eligible refund will be processed in accordance with our applicable refund and cancellation policy.
8. CUSTOMER SERVICE
For any questions, concerns, or assistance relating to your order, shipping, or delivery, please contact us at:
Email: info@jbrfoods.in
Website: jbrfoods.in
