REFUND, REPLACEMENT & CANCELLATION POLICY
For Refund, Replacement, and Cancellation requests, please contact the JBR Foods Customer Service Team at 93596 00600 (9:00 am to 7:00 pm IST) or write to us at info@jbrfoods.in.
1. CANCELLATION POLICY
Cancellation requests will be considered only if the request is made within 24 hours of placing the order. JBR Foods will review the cancellation request based on the current status of the order and other relevant factors.
If the order has already been processed or dispatched, it may not be possible to cancel the order.
Cancellation requests may also not be accepted for products specifically prepared, procured, or offered for limited occasions such as Holi, Diwali, Valentine’s Day, and other special occasions. Such products may be subject to special preparation or limited-occasion availability and therefore may not be eligible for cancellation.
2. REFUND & REPLACEMENT POLICY
Refund or replacement requests will be considered only if the request is made to the JBR Foods Customer Service Team within 12 hours of receiving the order.
A refund or replacement may be considered in situations such as:
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An incorrect product has been delivered.
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The product is received in a spoiled or otherwise unacceptable condition.
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The product has been damaged during transit.
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Any other genuine issue relating to the product, subject to review and approval by JBR Foods.
The customer is required to provide adequate information and supporting evidence, including photographs or videos of the product and packaging, wherever applicable, to enable JBR Foods to assess the issue and make an appropriate decision.
Refunds or replacements will not be provided solely because the taste or flavour of the product does not suit the customer's personal preference, or because the customer does not consider the product to be satisfactory, provided that the product is within its stated expiry or best-before period and has been supplied in proper condition.
3. DAMAGED PRODUCTS
In case you receive a product that has been damaged during transit, please report the issue to our Customer Service Team at 93596 00600 within 12 hours of receiving the shipment.
The customer must provide adequate information, including photographs or videos of the damaged product, packaging, and shipping label, wherever applicable. JBR Foods may use this information to raise the matter with the relevant courier or delivery partner.
Based on the investigation and our assessment of the claim, JBR Foods may provide a refund or replacement where the claim is approved.
4. PRODUCT REPLACEMENT
Where a replacement is approved, JBR Foods will generally dispatch a new packet of the same product.
If the same product is unavailable, an equivalent product may be offered after discussion with the customer.
5. REFUND PROCESSING
Once a refund request has been reviewed and approved, JBR Foods will generally initiate the refund within 1–2 business days.
The refund will then be processed through our payment gateway or relevant payment service provider. Depending on the payment method and the payment provider's processing timelines, the refund may take approximately 7–10 business days to reflect in the customer's account.
The actual time taken for the refund to appear in the customer's bank account, card, or other payment method may vary depending on the customer's bank or payment service provider.
6. CUSTOMER SERVICE
For Refund, Replacement, or Cancellation-related queries, please contact:
JBR Foods Customer Service
Phone: 93596 00600
Customer Service Hours: 9:00 am to 7:00 pm IST
Email: info@jbrfoods.in
Website: jbrfoods.in
